







About Shire GB
At Luxury Garden Decor, we are proud to feature products from Shire GB, a leading British manufacturer with a strong reputation for crafting high-quality timber garden buildings. Shire GB has been at the forefront of the industry for years, specialising in a diverse range of garden structures, including sheds, summerhouses, log cabins, and playhouses.
Shire GB is dedicated to excellence in both design and manufacturing. Their products are made using sustainably sourced timber, ensuring that each garden building is not only beautiful and functional but also environmentally responsible. With a focus on durability and craftsmanship, Shire GB products are built to withstand the test of time, making them a valuable addition to any garden.
By offering Shire GB’s exceptional range, we provide our customers with the very best in garden buildings, combining traditional craftsmanship with modern design to enhance your outdoor living experience.
Delivery Information
At Luxury Garden Decor, we are committed to delivering your items promptly and securely. Please review our delivery guidelines below:
Delivery Times
- Standard Delivery: Your order will typically be delivered within 7 to 15 business days from the date of purchase.
- Dispatch Notifications: You will be notified once your order has been dispatched. Please note that tracking may not be available for all deliveries.
Receiving Your Order
- Inspection: Upon receiving your delivery, please inspect the items for any visible damage. If you notice any issues, please report them to us immediately.
- Acceptance: By accepting the delivery, you confirm that the items have been received in good condition. If any damages are found after the delivery, please contact our customer service team within 48 hours.
For any questions or concerns regarding delivery, please contact our customer service team.
Returns Policy
At Luxury Garden Decor, we are dedicated to ensuring that you are satisfied with your purchase. However, if you need to return an item, please review our returns policy below:
1. Eligibility for Returns
- Return Window: You have 15 days from the date of delivery to initiate a return.
- Condition of Goods: Returned items must be unused, in their original packaging, and in a condition that allows them to be resold. We reserve the right to refuse a refund if the goods are not in a suitable condition.
- Non-Returnable Items: Customised items or any products made to your specifications cannot be returned unless they are faulty.
2. Return Process
- Initiating a Return: To start the return process, please contact our customer service team with your order details. We will provide instructions on how to proceed.
- Return Shipping: The cost of return shipping is the responsibility of the customer. We strongly recommend using a tracked and insured service to ensure the safe return of the items.
- Inspection: Once the returned goods are received, they will be inspected to ensure they meet the return conditions.
3. Refunds
- Refund Issuance: If the returned items meet our conditions, a refund will be issued to your original payment method. The time taken for the refund to appear may vary depending on your payment provider.
- Partial Refunds: In cases where the returned goods are not in their original condition or are missing parts, a partial refund may be issued at our discretion.
4. Faulty or Damaged Goods
- Reporting Issues: If your goods arrive faulty or damaged, please contact us within 48 hours of delivery. We will arrange for the return or replacement of the items at no cost to you.
If you have any further questions regarding our returns policy, please do not hesitate to get in touch with our customer service team.