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Maze is a leading name in the UK's outdoor furniture industry, celebrated for its innovative and stylish designs that elevate any garden space. The brand is driven by a philosophy of creating beautifully crafted furniture that is built around the needs of its customers, ensuring that every piece offers exceptional comfort and style.
Maze's collections are inspired by global trends and are designed to transform outdoor areas into personal sanctuaries for relaxation and entertainment. The brand offers a wide range of products, from handwoven rattan furniture to contemporary aluminium and weather-resistant fabric pieces. Each item is crafted with the highest quality materials, designed to endure the elements and offer lasting durability.
Sustainability is at the heart of Maze’s operations. The company is committed to using recyclable materials, reducing waste, and ensuring that their packaging is eco-friendly. This dedication to both quality and environmental responsibility has helped Maze earn its reputation as one of the UK's most trusted outdoor furniture brands.
With a focus on innovation, comfort, and sustainability, Maze continues to lead the way in outdoor living, offering furniture that not only enhances your garden but also reflects your lifestyle.
Delivery Information
At Luxury Garden Decor, we use a range of delivery methods to ensure your order arrives safely and efficiently. The delivery method chosen will depend on the specific products you order, their size, and your location.
Key Points:
- Delivery Timing: Delivery times may vary based on the method used and your location. We aim to dispatch and deliver your order as quickly as possible, typically within 7-10 working days during peak periods. You will receive tracking information and an estimated delivery window once your order has been dispatched.
- Communication: Once your order is ready for dispatch, you will receive notifications via email or text with details of your delivery, including the expected date and time. On the day of delivery, a more precise time window will be provided to help you plan.
- Acceptance of Delivery: Upon arrival, please inspect your items and sign for the delivery. If you notice any damage or discrepancies, please report them immediately. If you cannot be present at the time of delivery, please inform us in advance so that we can make alternative arrangements.
- Redelivery: In the event that delivery cannot be completed on the first attempt, a redelivery can be arranged. Please note that additional charges may apply for this service.
Our goal at Luxury Garden Decor is to provide a seamless and hassle-free delivery experience. Should you have any questions or require assistance with your delivery, our customer service team is here to help.
Returns
At Luxury Garden Decor, we are committed to ensuring your satisfaction with every purchase. If you need to return an item, our process is straightforward and designed to resolve the issue as efficiently as possible.
Returns Procedure:
- Initiating a Return:
- Returning the Item:
- Inspection and Final Resolution:
Customer Change of Mind:
- If you decide to return an item due to a change of mind, you must notify us in writing. The cost of returning the goods will be at your expense.
- The goods must be in their original, unused condition and packaging to qualify for a refund. If the packaging is missing or damaged, additional fees for repackaging will apply.
Goods Received in Error:
- If you receive an incorrect item, please contact us immediately.
Our aim at Luxury Garden Decor is to handle returns promptly and fairly, ensuring that you are fully satisfied with both our products and services. If you have any questions or need assistance with a return, our customer service team is here to support you.